Product return

At Lennive, we value the satisfaction of our customers and strive to provide a transparent and uncomplicated return policy. We understand that expectations may sometimes vary, and we are here to ensure you have a smooth experience, even in return cases. Below are our Return Terms to guide you through this process.

  1. Return Period:

You have up to 15 days from the date of receipt to initiate the return process. Make sure the item is in original condition, with all tags and packaging intact.

  1. Return Initiation Process:

To initiate a return, please contact our support team through our contact section. Be sure to include detailed information about the reason for the return, order number, and any relevant photos to expedite the process.

  1. Acceptable Return Conditions:

Returned items must be in unused and undamaged condition. This includes ensuring all original tags are still attached, and the original packaging is intact. We reserve the right to refuse items that do not meet these conditions.

  1. Refund:

After successful evaluation of the returned item, we offer the option of a full refund of the equivalent amount. The refund will be processed on the original payment method, and exchanges will be sent as per available options.

  1. Return Costs:

Return shipping costs are the responsibility of the customer unless the return is due to an error or defect on our part. In such cases, the total value of the products plus shipping costs will be refunded provided you provide the carrier's issued receipts.

  1. Return Status Tracking:

We will provide regular updates on the status of your return as soon as the item is received and processed. You can also contact us at any time for additional information.

  1. Items Not Eligible for Return:

Some items, such as personal hygiene products and intimate items, may not be eligible for return for hygiene reasons. Be sure to read the product information before making a purchase.

At Lennive, we are committed to providing a fair and efficient return experience. Our team is always available to help resolve any issues you may encounter. We appreciate the trust in our brand and look forward to providing you with a positive shopping experience on all occasions.